Shipping policy
OUR PROMISE
Every piece we ship is fully insured from our door to yours. Each order is packed by hand in custom protective crating, with premium materials chosen specifically for fine pottery and garden pieces — it's the same care our artisans put into making them. If anything arrives damaged, we will make it right.
SHIPPING COSTS
Freight is calculated at checkout based on the item(s) in your order. You'll see the exact cost before you complete your purchase.
TIMING
In-stock items typically ship within 2–5 business days. Orders are processed Monday through Friday, excluding holidays.
DELIVERY
Smaller items ship via standard parcel carriers. Larger pieces — most of our planters, fountains, and bistro sets — travel by professional freight carrier with curbside delivery. The carrier will contact you in advance to schedule a delivery window.
WHEN YOUR ORDER ARRIVES
Please inspect your shipment before signing for it. This protects you: noting any visible damage on the delivery receipt is what allows us to resolve issues quickly with the carrier.
If you find any damage:
- Note it on the delivery receipt before signing
- Photograph the damage, including the packaging
- Contact us at hello@gianninicollection.com within 48 hours of delivery
Report within that window and we'll take it from there — replacement or refund, your choice. We handle the carrier claim; you won't have to fight anyone.
WHERE WE SHIP
We ship throughout the continental United States. For Alaska, Hawaii pleasecontact us directly and we'll be glad to arrange a custom quote.
QUESTIONS?
Freight for oversized pottery is our specialty, not an afterthought. If you'd like a shipping estimate before ordering, or have questions about delivery to your property, email us at hello@gianninicollection.com — we're happy to help.